What currency are your prices in?
All prices are charged in AUD Dollars. The currency will convert back to AUD once you are in the checkout.
I want to make a change to my order, what can I do?
Please email firstname.lastname@example.org as soon as possible, if your order has not been packed for shipping; we may be able to make changes to your order, however, if it’s too late – sorry, it’s too late!
I want to cancel my order, what can I do?
Once an order has been placed we are unable to cancel it.
I forgot to enter my discount code, can you add it in?
Once an order has been made we cannot add/amend discount codes or refund partial amounts. Good news is you can always use it next time.
I’ve entered my shipping address wrong – how can I change it?
Please email email@example.com right away if your order hasn’t been shipped we can change your shipping labels, however; if it’s too late, you will need to get in touch with our shipping services to redirect your parcel.
What is the status of my order?
Once your item has been shipped please allow up to 24 hours for the shipping confirmation email. You can track your parcel via the link and follow it’s delivery. If you need a further update or if there is an issue with your order; please email firstname.lastname@example.org
If you have any further questions about the status of your order; please email email@example.com
What is your returns policy?
We accept items that are in their original condition (tags attached, no body odour, make up etc.) and we will provide you with a credit note upon the return of your item.
All returns must be requested within 14 days of receiving your item.
Must Be Current checks returned items thoroughly to identify potential misuse or abuse of our return policy. We reserve the right to refuse any returns.
Do you offer refunds?
We do not offer refunds unless the item is deemed faulty by our Returns Team.
When will I get my credit note?
Once we receive your return, please allow 2-3 business days for your return to be processed. Once it has been processed you will receive an email with details of your credit note.
I bought an item on sale or an item using a promotional code, can I return it?
Unfortunately, all sales are final - we do not offer exchanges or refunds on sale items. We recommend our customers to select items thoughtfully to avoid any disappointments.
I think my item is faulty what do I do?
Uh oh, if you believe you have received a faulty item please email firstname.lastname@example.org right away with images and; we will resolve for you as soon as we can!
How do I arrange a return?
To arrange a return; please email email@example.com we will email you instructions.
Click here to view our full returns policy.